Frequently Asked Questions
Everything you need to know about shopping at French Connection.
What is your standard shipping policy?
We offer standard shipping on all orders, typically arriving within 3-5 business days. Express shipping options are also available at checkout for those who need their fashion fix sooner.
How do I return an item?
We offer a 30-day return policy for all unworn items with original tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for buy-now-pay-later convenience.
How can I find the right size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our charts to ensure the perfect fit for our contemporary silhouettes.
Can I track my order once it has shipped?
Yes, once your order leaves our warehouse, you will receive a confirmation email containing a tracking number and a link to monitor your delivery progress in real-time.
Do you offer international shipping?
French Connection currently ships to a wide range of international destinations. Shipping costs and delivery timelines vary by country and will be calculated at checkout.